FAQ

Omnia Premium version contains following additional features:

• Equalizer and presets: 10 bands equalizer and 15 prebuilt presets.
• Reverb panel: Flexible reverb settings powered by Freeverb.
• Theme customization: Customize colors and background images.

Thanks for your purchase to support our future development.

If you do not need premium features mentioned above, you can use free version forever.

There is no trial period for free version.

You only need to pay once for all your devices under the same Google account.

Omnia uses in-app purchase for the premium features. You can click "Restore" button from purchase page to restore your previous purchase record on other devices.

If you have multiple Google accounts on your device, please make sure to use the account which has purchased this feature to download Omnia from Google Play, and restore the purchase record, otherwise, the purchase record will not be found.

The premium fee is one time fee for lifetime. You will not be charged by month.

Yes. You can have 7 days free trial before purchase. You can decide whether to buy premium version during or after the trial. Trial mode is an Omnia internal mechanism, it will not charge you before you decided to purchase the premium version.

Omnia supports common media file extensions: aac, aiff, aif, ape, m4a, m4b, mp3, mp4, flac, mid, wav, ogg, opus, etc.

There might be multiple reasons.

Firstly, please click “rescan library” menu item from toolbar to rescan device. You can refer to Media Librarysection for more info.

Secondly, please add your music folder manually to music folders list, and make sure there is no ".nomedia" file under that folder. ".nomedia" file tells scanner to skip this folder.

If still not found, your music format may not be supported. Currently supported file formats are: aac, aiff, aif, ape, m4a, m4b, mp3, mp4, flac, mid, wav, ogg, opus, etc.

Many users reported that their playback may stop after some minutes. Most common reason is system battery optimization. Please try following steps:

Avoid Omnia killed by system
1). Go to Settings > Battery > Battery optimization, find Omnia Music Player, select "Don't optimize".
2). If battery settings in step 1) are not found, Go to Settings > Apps > Omnia Music Player, find Battery settings, and change to Unrestricted.
3). Go to Settings > Apps > Omnia Music Player, and find notifications, enable "show notification" and "media playback" option.

Please make sure you are using Wi-Fi instead of cellular. Also, please make sure that your device is in the same Wi-Fi as cast device.

Many users reported that their casting may stop after some minutes. Please try following steps:

Make Wi-Fi stay awake during sleep
Go to Settings > Wi-Fi > Advanced > Keep Wi-Fi on during sleep > Choose "Always".

Avoid Omnia Wi-Fi killed by system
1). Go to Settings > Battery > Battery optimization, find Omnia Music Player, select "Don't optimize".
2). If battery settings in step 1) are not found, Go to Settings > Apps > Omnia Music Player, find Battery settings, and change to Unrestricted.
3). Go to Settings > Apps > Omnia Music Player, and find notifications, enable "show notification" and "media playback" option.

If the problem still has not been fixed, please keep the screen on while casting.

Please email your problem to: support@rhmsoft.com.

Please include the steps how to reproduce the problem, together with your phone type and android version in the email. Thanks.